Yewole
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Privacy Policy

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1. Introduction

Yewole Stand-In Services ("we", "our", "us") is committed to protecting the privacy of every visitor, client, caregiver, and recipient who uses our platform at yewolestandin.com.ng. This Privacy Policy explains how we collect, use, store, and share your personal information.

By registering an account or using our services, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information you provide directly

  • Account details: full name, username, email address, phone number, password (hashed).
  • Profile details: gender, date of birth, home address, state, profile photo, NIN (for caregivers).
  • Care recipient details: name, relationship, age, medical notes, special needs, emergency contacts.
  • Caregiver qualifications: certifications, experience, hourly rate, bank details (for withdrawals).

2.2 Information collected automatically

  • Device and browser information (IP address, browser type, operating system).
  • Log data: pages visited, time on page, referral source.
  • Cookies and similar technologies to keep you signed in and remember preferences.

2.3 Information from third parties

  • Payment processing details from Paystack (we never see your full card number).
  • Background-check results from our vetting partners (for caregivers).

3. How We Use Your Information

We use your data to:

  • Create and manage your account, bookings, and payments.
  • Match clients with vetted caregivers based on tier, location, and availability.
  • Send service notifications, receipts, and shift updates.
  • Process wallet top-ups, caregiver earnings, and withdrawal requests.
  • Verify caregiver identities and conduct background checks.
  • Detect and prevent fraud, abuse, or policy violations.
  • Improve our platform, develop new features, and analyse usage trends.
  • Comply with legal, regulatory, and tax obligations.

4. How We Share Your Information

We never sell your personal data. We share information only in the following limited ways:

  • With the other party in a booking: clients and caregivers see each other's first name, phone number, and service address during an active shift.
  • With service providers: payment processors (Paystack), email delivery, and background-check partners — bound by strict data-protection agreements.
  • For legal reasons: when required by law, court order, or to protect the safety of any person.
  • With your consent: for any other purpose disclosed at the time of collection.

5. Data Storage & Security

Your data is stored on secure, encrypted servers with regular backups. We use industry-standard safeguards including:

  • SSL/TLS encryption for all data in transit.
  • Passwords stored using one-way bcrypt hashing.
  • Role-based access controls and audit logs.
  • Regular vulnerability scans and security updates.

While we work hard to protect your data, no system is 100% secure. You are responsible for keeping your password confidential.

6. Your Rights & Choices

You have the right to:

  • Access, update, or correct your personal information at any time via your profile settings.
  • Request a copy of all data we hold about you.
  • Request deletion of your account and personal data (subject to legal/financial retention requirements).
  • Opt out of marketing emails (we will only ever send transactional or essential service emails).
  • Withdraw consent to data processing where applicable.

To exercise any of these rights, email us at yewolestandinservices2501@gmail.com.

7. Cookies

We use cookies and similar local-storage technologies to keep you signed in, remember your preferences, and analyse platform usage. You can disable cookies in your browser settings, but some features (such as staying logged in) may not work correctly.

8. Children's Privacy

Our platform is not directed at children under 18. Care recipients (children) are registered by their parent or legal guardian. We do not knowingly collect data directly from children.

9. Third-Party Links

Our site may contain links to third-party websites (e.g., payment providers, social media). We are not responsible for the privacy practices of those sites — please read their policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date below and, for significant changes, notify you via email or in-app. Continued use of the platform after such changes means you accept the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your data, please contact us:

Last updated: August 2026

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